1 - Cancellation Procedure
All cancellation requests must be submitted in writing via email and shall become effective only upon written acknowledgment by the Company.
2 - Cancellation Charges
Cancellation charges shall apply as follows:
•60 days or more prior to arrival: Deposit non-refundable.
•59 to 30 days prior to arrival: 50% of total tour cost retained.
•29 to 15 days prior to arrival: 75% of total tour cost retained.
•14 days or less prior to arrival, or no-show: 100% non-refundable.
3 - Supplier-Specific Non-Refundable Components
Certain components—including issued air tickets, restricted-area permits, monument tickets, festival registrations, palace hotel reservations, and other prepaid services—may be fully non-refundable in accordance with supplier terms, irrespective of the above timelines.
4 - Refund Processing
Refunds, where applicable, shall be processed within 21 to 30 banking days following confirmation of cancellation and receipt of refundable amounts from respective suppliers.
Bank charges, foreign exchange fluctuations, and transaction fees shall be deducted from the refundable amount.
5 - Cancellation by the Company
In the event of cancellation by the Company due to force majeure or circumstances beyond reasonable control, the Client may opt for:
1.A credit note valid for future travel within a specified period; or
2.A refund of recoverable amounts, strictly subject to supplier recovery policies.
6 - No Refund for Unused Services
No refunds shall be payable for:
•Unused services
•Voluntary withdrawal during the tour
•Early departure after commencement of services
